Navigating the world of travel and tourism is like being a conductor for a grand orchestra. Each section—airlines, hotels, tour operators—has to play in harmony to deliver a seamless experience for the traveller. In this module, we delve into the art of customer service in travel and tourism, equipping you with the skills to handle a wide range of customer scenarios. You’ll learn effective strategies for resolving travel mishaps and how to go above and beyond in customer care. Why? Because a happy traveller is a repeat customer, and word-of-mouth recommendations can make or break your business. Come aboard this learning journey, and let’s turn every customer interaction into a five-star travel review.
Outcome
Select compensation methods according to workplace procedures to resolve customer complaints.
