In the hospitality industry, every guest is an opportunity to create a lifelong fan or a vocal critic. You don’t just serve food or offer a room; you create experiences. This module is about ensuring those experiences are as memorable as possible for all the right reasons. We’ll equip you with the skills to handle even the most challenging customer interactions, turning potential conflict into lasting loyalty. You’ll learn how to address guest complaints with tact, offer solutions that please both parties, and even turn these encounters into chances for business growth. So let’s dive in and make every guest interaction an opportunity for a five-star review.
Outcome
Select compensation methods according to workplace procedures to resolve customer complaints.
