Description
Customer service is not just about solving customer problems; it’s about building relationships with customers and making them feel valued. With the rise of social media, customers expect fast and responsive service on a variety of platforms. This means businesses need to adapt their customer service strategies to meet these evolving expectations. In this module, we’ll guide you through the process of developing effective customer service strategies to meet the needs of today’s customers. We’ll cover topics such as building customer relationships, providing fast and responsive service on social media, and using customer feedback to improve your service. Join us on this learning journey and discover how to take your customer service to the next level.
